We are proud to have worked with a number of customers to develop in-house customer service skills. We have trained thousands of customer service professionals, as well as having delivered service focused culture change. In addition, we have trained staff to be customer service peer trainers within their organisation.
At EDG Group we understand that your business is unique. So that is why we only offer tailored and bespoke training solutions, rather than generic courses which may not necessarily suit all your business needs.
Our experts take the time to work in partnership with you, to understand your requirements and produce innovative, interesting and fun training courses for your team. Our results-driven training programmes are designed to teach your employees the knowledge, skills and competencies required to increase customer satisfaction.
Furthermore, we offer additional customer insight services to measure customer satisfaction, including:
"EDG Group’s knowledge, passion and expertise in helping us to find the right front of house staff has been invaluable. You have trained, inspired and developed our staff to deliver exceptional service."